FAQ
Frequently Asked Questions
You’ve Got the Questions. We Have the Answers!
When is the management office open?
Monday-Friday 9am – 5pm
Saturday 11am – 3:30pm
Saturday 11am – 3:30pm
Where are the laundry rooms?
The laundry rooms are on each floor opposite in the southwest corner of the building next to the mail chute. There is also a large, main laundry room on the third floor. Just follow the signs to find it!
How much does it cost to do laundry?
$2.00 per wash and $1.75 per dry. Simply add money to your laundry cards via machine located in the main laundry room on the third floor, or you can use your phone to access the app.
How do I schedule the loading dock and freight elevator?
Call or email the management office at least 3 days in advance to reserve the loading dock and freight elevator when you move in or move out.
How Do I Get A Cab?
Cabs drive by the building frequently, so all you need to do is step outside a hail a cab (or ask our door attendant for help). If you need to schedule a cab ride, we recommend Freedom Taxi 215-222-9999, PHL Taxi 215-222-5555 or Uber.
How do I Sign In Guests?
Please call the front desk to let them know your guest is coming so we can let them up right away. Make sure the desk has your up-to-date phone number.
Where is the Nearest Post Office?
Where is the Nearest FEDEX Drop Off?
There is a drop off box at the corner of 18th and Walnut. The nearest store is:
216 S 16th St
(16th and Chancellor)
Philadelphia, PA 19102
Hours and Directions
216 S 16th St
(16th and Chancellor)
Philadelphia, PA 19102
Hours and Directions
Where Do I Get Food Delivered?
All deliveries must come through the lobby door and go to the Concierge Desk.
How Do I Reserve a Cart?
Carts are available in the package room. Shopping carts are available in the garage. Please return all carts as soon as you are finished using them as a courtesy to other residents.
Where is the Nearest Dry Cleaner?
Please check out our Local Business Page for recommended dry cleaners and other service providers.
What Elevator May I Use for My Dog?
All elevators are pet friendly, but please respect your neighbors if they ask to ride without our four-legged friends.
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